At The SEND Club CIC, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, how we keep it safe, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

The SEND Club CIC is a lived experience-led community supporting children, young people, adults, parents, carers and families with Special Educational Needs and Disabilities (SEND) and additional needs. We provide activities, events, peer support, wellbeing opportunities, signposting and community services across the North East.

Contact Us

Email: thesendclub@outlook.com
Website: www.thesendclub.co.uk

If you have any questions about this Privacy Policy or how we use your information, please contact us using the details above.

What Information We Collect

Depending on how you interact with us, we may collect:

• Your name

• Email address

• Telephone number

• Postal address

• Emergency contact details

• Information provided when booking activities or events

• Information about accessibility requirements or additional needs where necessary to support participation

• Feedback and survey responses

• Photographs or videos (only where permission has been given)

We only collect information that is relevant and necessary to provide our services.

How We Use Your Information

We use your information to:

• Manage bookings and enquiries

• Deliver activities, events and services

• Keep participants safe

• Provide appropriate support and reasonable adjustments

• Communicate important updates

• Improve our services through feedback

• Meet legal and safeguarding responsibilities

• Report anonymous statistics to funders where required

We will never sell your personal information.

How We Keep Your Information Safe

We take appropriate technical and organisational measures to protect your personal information. Information is stored securely and is only accessible to authorised staff or volunteers who need it to carry out their role.

Sharing Your Information

We only share your information when necessary, including:

• With trusted partners delivering activities on our behalf

• When required by law

• To protect someone's safety or wellbeing

• With your consent

Where possible, information shared with funders is anonymised and cannot identify you.

Photographs and Videos

We love celebrating our community. We may take photographs or videos during activities for use on our website, social media and promotional materials.

We will always ask for your permission before using identifiable images, and you can withdraw your consent at any time.

Your Rights

You have the right to:

• Access the personal information we hold about you

• Ask us to correct inaccurate information

• Request that we delete your information where appropriate

• Withdraw your consent at any time

• Object to or restrict how we use your information

• Make a complaint if you believe your information has not been handled correctly

Cookies

Our website may use cookies to improve your browsing experience and help us understand how visitors use our website. You can manage your cookie preferences through your web browser.

Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how your information is used, please contact:

The SEND Club CIC
Email: thesendclub@outlook.com
Website: www.thesendclub.co.uk

If you are not satisfied with how we have handled your information, you have the right to contact the Information Commissioner's Office (ICO) at www.ico.org.uk.